Order FAQ

How to purchase your Elizabeth Kosich New York garment:

Buying from our on-line store is easy. It is open 24-hours a day, 7 days a week and orders are shipped within 48 hours of order placement. Simply shop the collection and follow the prompts to place your order. Payment is processed at checkout and then an order acknowledgment is sent to your email address.

Payment and shipping methods:

We accept American Express, Visa, Mastercard, Discover, Diners Club International and JCB. Standard shipping is ground service with overnight, 2-day and international freight as additional options. All orders ship from New York City.

Shipment of orders:

After credit card approval, please allow up to 48 hours for order processing and fulfillment. All orders received after 5PM EST Thursday will be processed the following Monday. All orders received Friday and over the weekend will also be processed the following Monday. Our business hours are Monday to Friday from 10AM to 6PM EST.

Sales tax:

Since we are located in New York City, all orders shipped to addresses within New York State are subject to an 8.875% sales tax. Orders shipped to other states will not be taxed.

International ordering:

We are happy to accept orders from our international customers and can ship almost anywhere in the world. The same payment method and return policy apply to international orders.

Return and exchange policy:

We want you to love your Elizabeth Kosich New York purchase. If you are not satisfied with your order, we will accept a return or exchange within 14 days from the date of receipt, so long as you have your original receipt and the garment is unworn, clean and in saleable condition with all tags intact. We cannot accept items that are damaged or altered from their original condition. Please send your return or exchange to:

Elizabeth Kosich New York LLC
ATTN: Returns
121 Madison Avenue, Suite 5E

New York, NY 10016

Sizing:

Please note that our product fit is based on American sizing standards. To find the right fit for you, consult our sizing chart found here.

Care of your Elizabeth Kosich New York garment:

While our bikinis are made of the finest materials available, it is still important that you care for your swimsuit to preserve its color, elasticity and shape for years to come. Rinse your swimsuit in cool water after each use to remove salt, oils and dirt. It should then be laid flat to dry in a cool, ventilated area away from the sun. Do not bleach, machine wash or machine dry your swimsuit. Avoid heavily chlorinated pools, spas and hot tubs as harsh chemicals can cause color loss and erode elasticity. Make sure your sunscreen has dried before putting on your swimsuit since oils and lotions can also mute colors and sometimes leave stains. For resort wear care, all Elizabeth Kosich New York caftans and tunics are made of 100% silk charmeuse, are not water friendly and require dry clean only care.

Special requests and custom orders:

We are happy to consider special requests and custom orders so please send your inquiry to bikini@elizabethkosichnewyork.com.

How to contact us:

If you have a question that is not answered here, please contact us at bikini@elizabethkosichnewyork.com.

Thank you for shopping with Elizabeth Kosich New York!